Home : Resources : Ramstein Gateway Reception Center
 
Taking care of Soldiers and their Families everyday!

Welcome!

Congratulations on your assignment to Germany! Moving to Europe is a little different that to CONUS installations. Language barriers, driving rules, passport requirements and more, can present additional challenges. Your sponsor is a great resource to answer questions and guide you during your PCS planning, travel and integration.

Once you land in Germany you will receive a series of briefings from the aircrew, 86th Airlift Wing, Customs agents and finally the Ramstein Gateway Reception Center, or RGRC. The RGRC provides reception, staging and onward movement to Soldiers and Family members assigned to Germany. We establish theater accountability of arriving PCS Soldiers and their Family, verify and/or amend assignment instructions, coordinate arrivals with gaining community Central Processing Facilities and arrange commercial transportation to your gaining military community.

Being stationed overseas can be a great experience, but taking the leap across the pond and adapting to the new circumstances in Germany also takes some time and effort. The ne culture, different "do's' and "don'ts" in social interactions; and of course, the language barrier. Sometimes its hard to get the right answers if you don't know where to find them. There are plenty of contact points we can help you get in touch with! 

 

Reception Process: What to expect when you land

 
 

The graphic above highlights the six stages of the Reception Process. The entire process can take anywhere from one to three hours, so be prepared. Soldiers with a sponsor present will be released to their sponsor as soon as they process through immigration and baggage claim. All Kaiserslautern Military Community Soldiers must have a sponsor present. If you are PCSing to Baumholder, Weisbaden Ansbach or Stuttgart; you will be boarded on a bus  on the day of your arrival to your gaining community. If you are PCSing to Vilseck, Grafenwoehr or Hohenfels you will be transported to an off-post hotel the evening of your arrival and, then transported to your gaining community the following morning. 

 

Good to know, before you go...

Requirements

Policies

Learn More!
 

For additional travel information to include Space Available categories, baggage allowances, dependent travel example letters, frequently asked questions and a complete listing of all Air Mobility Command terminals please visit AMC travel.

Contact Us

  • Ramstein Reception Gateway Center

    Passenger Terminal
    Bldg. 3333 Fairchild Ave.
    Ramstein Air Base, Germany

    Phone: DSN 314-479-4435 COMM: 06371-46-4435

  • Ramstein Passenger Terminal

    721 APS Passenger Terminal Bldg. 3333 Fairchild Ave. Ramstein Air Base, Germany

    Mailing address:  721 APS/TRP  Unit 3333  APO, AE 09094-3295

    Contact number for automated arrival and departure information only:  DSN 479-4440 Commercial 06371-46-4440  

    Contact number for live passenger service representative: DSN 479-4441/2  Commercial 06371-46-4441/2  Fax: DSN 480-2364 Commercial: 06371-47-2364  

    Space Available E-Mail Signup: 721aps.ramsteinspaceasignup@us.af.mil   

    Facebook: Ramstein Passenger Terminal  

    Hours of Operation: Monday - Saturday 4 a.m. to 10 p.m.; Sunday 6 a.m. to 10 p.m.

Instructions

  • Travel Eligibility

    Review TRAVEL ELIGIBILITY Categories I-VI, to determine your Space-A Travel Category. 

  • Locations
    Review common destinations offered at your nearest AMC Passenger Terminal by visiting their Social Media Page. 
  • Document Check

    Ensure you have the required travel documents, such as your passport along with any required visas.  Customs and Immigration requirements may change, contact your departure passenger terminal for current documentation requirements or travel restrictions. Other information regarding travel documents may be found by visiting the U.S. Department of State International Travel website.

  • Registration

    Register in-person at a local AMC Passenger Terminal by speaking directly with a passenger service agent or by FAX or E-mail

  • Flight Schedules

    For specific travel information, please contact your nearest Passenger Terminal or check your Passenger Terminal Facebook Page for their 72-Hour Flight Schedule. 

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